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More Strategic Thinking; Less Project Management When I think back at my years at Google, the thing that stands out is not the scale or the dizzying pace of growth, it was the clarity of thought and vision. Every meaningful product decision rested on a simple question: what problem are we really solving for the user, and can we solve it at scale? That clarity helped shape my own philosophy as a business leader, and it was in that environment, under the pressure and privilege

Why I work with Incredible. Working on the fixed-income desk at RBC Capital Markets over 25 years ago taught me that debt is more than a financial instrument; it is the organising principle of economies. Bond markets express the future expectations of nations while household credit expresses the anxieties of the present. In both cases, the pricing of the obligation is as much about information as it is about capital. Those with clarity survive shocks and those without it fall

Now, hiring. Customer Journey Specialist. Humans Need Not Apply.  In October 2016, I presented a keynote to Tamedia Digital, the digital arm of the traditional media company based in Zürich, titled “Bots, Bots, Bots - Hype or the Future?” .  This talk happened only a few days after my own identical baby twins were born, so it felt all the more relevant to be discussing the future of bots and digital twins.  Click on the image to view the Tamedia keynote presentation. At the t